Frequently Asked Questions

Eligibility
I don’t have food stamps. How do I apply?
Since Fresh EBT isn’t part of the government, we can’t help you apply through our app. Click “EBT in your state” in the menu above to learn more about applying in your state.
Who can use the app?
Anyone who is currently receiving benefits (like SNAP/food stamps, TANF/welfare, or SSI) on an EBT card can use the app. All you need is an Android device or iPhone/iPad and you can download the app for free. It’s that easy!

General
Does Fresh EBT work in my state?
Yes! Fresh EBT is available in all U.S. states and territories.
I didn’t get my benefits. What should I do?
Since Fresh EBT isn’t part of the government, you need to contact your caseworker or local SNAP office for help. This might have happened if you missed your recertification, or if there is a holiday or other special event that changes the EBT distribution schedule.
Help! I need food right now.
English: 1-866-3-HUNGRY Español: 1-877-8-HAMBRE(tel:1-877-842-6273)

Security
Is Fresh EBT safe?
We take data security and user privacy very seriously. We never share your personal details with anyone (we don’t even see them ourselves). Data is securely transmitted between your phone and the state system using the latest technology to ensure your security. You can review our Privacy Policy for more information.