Lifeline service with Assurance Wireless: Commonly-asked questions

  • How do I activate my Assurance Wireless service?
  • Where can I find my Assurance Wireless PIN?
  • What should I do if I don’t remember my Assurance Wireless account PIN?
  • How can I find my Assurance Wireless phone number?
  • More questions? Go to Assurance Wireless’s FAQs here.

How do I activate my Assurance Wireless service?

If you were mailed an Android™ Smartphone:

  1. Press and hold the Power Button to turn on your phone. Allow hands-free activation to connect the phone to our network and then allow the phone to check for any updates. The phone will power off.
  2. After the phone turns back on, it may ask you to customize your phone. You may need to skip the setup screens and complete Step 3 first.
  3. Dial 611 and follow the recorded directions.
  4. When prompted, enter your Assurance Wireless Account PIN – it can be found at the top of your Assurance Wireless approval letter.

Customers who sign up with a representative will receive help with the activation process.

Where can I find my Assurance Wireless PIN?

Your Account PIN is the 6-digit number you created during the Assurance Wireless application process.

Customers who receive their phone in the mail will find the Assurance Wireless Account PIN at the top of their Assurance Wireless Welcome Letter. Customers who sign up with a representative will receive a business card with their Account PIN written on it.

Be sure you don’t forget Account PIN and never share it with anyone – it’s the key to your account.

What should I do if I don’t remember my Assurance Wireless account PIN?

If you don’t remember your Account PIN:

  • Click here or go to assurancewireless.com and click on Account Login.
  • Click on Forgot Password?
  • Enter your Secret Answer. Your Secret Answer is the response to the question you answered when you first applied for Assurance Wireless. For example: “What is your favorite city?” To keep your service working, you will need to remember both your Account PIN and Secret Answer. Please write them down for safekeeping.

If you cannot go online, you can call Customer Care at 1-888-321-5880 and a representative will assist you. Once you validate your identity and provide your Secret Answer, your Account PIN will be sent via text to your phone.

How can I find my Assurance Wireless phone number?

Select your phone below and follow the instructions:

ZTE® Quest™, ANS UL40™, Unimax U673C, Coolpad Avail:
Swipe the Notification Bar down
Press the Settings icon in upper right corner of screen
Select About Phone
Select Status
Select My Phone Number

ALCATEL ONETOUCH® Cinch™:
Press Right Contacts Key to select Contacts on-screen
Press Right Option Key to select Options on-screen
Press 2: Settings to show additional choices on-screen
Press 3: My Name Card to see My Assurance Wireless phone number

Kyocera Contact:
Press Left button
Select 6: Phone Info
Select 1: My Phone #

Jax S1360:
Press Right Contacts Key to select Contacts on-screen
Press Right Option Key to select Options on-screen
Press 1: My Number to see My Assurance Wireless phone number

Jax S1310:
Press Right Option Key to select Contacts on-screen
Press Right Option Key again to select Options on-screen
Press the OK key to select and see My Number