Frequently Asked Questions

You can find answers to common questions about general, security, eligibility below. Have a question that isn’t answered? Contact us here.

General

 Does Fresh EBT work in my state?

Yes! Fresh EBT is available in all U.S. states and territories.

I am having problems signing in. What should I do?

Send us an email at feedback@joinpropel.com with your state and we’ll get you seeing your EBT balance in no time.

I am having problems with my benefits or my EBT card. What should I do?

For help with your case or information about your payment schedule, please contact your social worker or call the state hotline.

I didn’t get my benefits. What should I do?

Since Fresh EBT isn’t part of the government, you need to contact your caseworker or local SNAP office for help. This might have happened if you missed your recertification, or if there is a holiday or other special event that changes the EBT distribution schedule. You can also call your state SNAP (food stamps) hotline for help

Help! I need food right now.

Call the Hunger Hotline for help finding emergency food near you or for information about other government and social services.

English: 1-866-3-HUNGRY
Español: 1-877-8-HAMBRE

Security

Is Fresh EBT safe?

We take data security and user privacy very seriously. We never share your personal details with anyone (we don’t even see them ourselves). Data is securely transmitted between your phone and the state system using the latest technology to ensure your security. You can review our Privacy Policy for more information.

Eligibility

I don’t have food stamps. How do I apply?

Since Fresh EBT isn’t part of the government, we can’t help you apply through the app. Please check the USDA site for eligibility or find your local SNAP office to apply.

Who can use the app?

Anyone who is currently receiving benefits (like SNAP/food stamps, TANF/welfare, or SSI) on an EBT card can use the app. All you need is an Android device or iPhone/iPad and you can download the app for free to set up your account. It’s that easy!